Sales Solutions Specialist
Website A2 Hosting
- 👪 Family-Friendly 👪
- 🇺🇸 Anywhere in the U.S. 🇺🇸
A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are currently seeking a Solutions Specialist who can help grow our sales team and further enhance the customer experience.
At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:
- Passionate – We take pride in what we do
- Collaborative – We think about the team first
- Customer Focused – We are empathetic and respectful
- Curious – We desire to learn and do better
- Employment Type: Full-time, non-exempt, 100% telecommute.
What you will do
- Answer warm sales inquiries via phone calls, tickets, and Live Chats – no cold calling required.
- Work with the client to understand their actual needs and suggest the appropriate service and plan.
- Translate technical requirements to one or more of our solutions.
- Escalate complex inquiries to senior Solutions Specialists.
- Provide weekly performance and trends to Solutions Lead.
- Identify customer business goals and needs rather than push sales. Focus on the long term client relationship rather than short term revenue.
- Leverage the Support and Engineering team to create creative solutions for our clients.
- Must be able to work with others in a team.
- Demonstrate excellent verbal and written communication and interpersonal skills while displaying a high energy level and positive attitude.
- Identify and develop strategies to overcome obstacles in the prospect’s decision making process.
- Be a self-starter with excellent time management and organizational skills.
What we’re looking for
- Excellent interpersonal skills with direct customer interaction experience.
- Excellent verbal and written communication skills.
- Attention to detail and being organized are a must.
- Knowledge of the web hosting industry is a bonus!
What we offer
- Company-matching 401k, traditional or Roth.
- Short-term and long-term disability coverage.
- Company provided life insurance.
- Paid vacations, holidays and sick time.
- Paid parental leave available.
- Quarterly bonus program