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Support Specialist

Website A2 Hosting

Highlights

  • 👪 Family-Friendly 👪
  • 🇺🇸 Anywhere in the U.S. 🇺🇸

We are currently seeking talented individuals to join our growing support team. Do you have a passion for customer service? Do you love problem-solving? Do you enjoy working in a team? If so, A2 Hosting has a position for you!

First, let’s get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We have a growing global team with a strong culture of empowerment and professional development.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you

  • Passionate – We take pride in what we do
  • Collaborative – We think about the team first
  • Customer Focused – We are empathetic and respectful
  • Curious – We desire to learn and do better

We are looking for a motivated, team focused, fast learners to join our support family. Let’s get into the core of what we expect from you

  • Deliver remarkable support experiences.
  • Get technical and provide creative solutions for complex problems.
  • Go the extra mile when solving client cases.
  • Resolve basic to complex client issues via Phone.
  • Learn and have fun!

We all need guidance from time to time. Here are a few areas we believe are essential to being able to succeed in this position

  • Strong customer service skills.
  • Excellent verbal and written English communication skills.
  • Strong desire to grow technical skills.
  • Patience and perseverance to provide exceptional technical support to non-technical users.

Will be a plus, but not required

  • Previous experience in the web hosting industry.
  • Previous experience in phone support.
  • Experience troubleshooting Linux servers and applications (CentOS, CloudLinux).
  • Experience with WordPress and other open source CMSs.
  • Familiarity with common web hosting services (Cpanel, Plesk, PHP, MySQL, FTP, DNS)

Let’s talk about some perks

Our goal is to be a preferred employer. Here are some benefits we offer. We are always looking for new perks. Bonus points if you suggest something at your interview!

  • Fully remote position.
  • Healthy team culture and collaborative work environment.
  • Quarterly bonus eligibility after 90 Days.
  • Supportive management with no bureaucracy.
  • Bonus for referring friends (referral program).
  • Company sponsored parties, events, and conference attendance.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.