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Customer Service Representative

Website ABC financial

Highlights:

  • 👪 Family-Friendly 👪
  • 💲Competitive Salary and Perks💲
  • 🚀 High Growth Potential 🚀

About:

As a Remote Customer Service Representative for ABC Financial, you are the voice of our company. At ABC, what you do every day will directly impact 8,200 health clubs and their 16 million members across the nation. Our Call Center Representatives are passionate individuals who excel in customer service, strive for excellence, and shine in fast paced environments. If you are having to look for passion in your current role, then it’s time for a change of pace. Put your energetic personality and solutions focused approach to use and join a company that is stable and provides incomparable room for growth.

What you’ll be doing:

You will use your positive attitude, your solution focused mindset and your top-notch customer service skills to make an impact on your customers’ day.

  •  Assist with inbound and outbound calls from fitness club members and staff regarding recurring payment issues and contract questions
  • Provide fast and friendly service
  • Responsible for taking inbound calls directed from the queue
    • Typical inbound calls include but are not limited to:
      • Assisting members with billing questions, cancellation and/or freezing member accounts and account delinquencies and disputes
  • Responsible for performing outbound dialer/collection calls regarding delinquent accounts
    • Typical outbound calls include but are not limited to:
      • Billing updates, providing cancellation or freeze services, resolving account delinquencies and disputes
  • Responsible for noting each account with the call content
  • Responsible for reviewing accounts and answering customer questions.
  • Maintain individual standards
    • Meet minimum QA goal of 90%
    • Minimum schedule adherence of 92%
    • Maintain an average talk time of 315 seconds or less on member calls
    • Maintain an acceptable error percentage
  • Maintain departmental standards
  • Any other duties as assigned by Manager or management
  • Regular and reliable attendance required

Why you’ll want to join our team:

  • Full-time, set work schedules with weekends off
  • 100% paid training with bonus structure
  • Full benefits package and 401K with company match
  • Competitive pay with added monthly incentives
  • Paid time off
  • A refreshing culture and family atmosphere
  • Supportive management and co-workers
  • Constant opportunity to learn, grow and advance your career