Accounts Support Specialist
- ✈️ Digital Nomad Friendly ✈️
- 💲Competitive Salary and Perks💲
When GitHub users have questions, they email support. We help people as quickly and awesomely as possible. Our Account Support team handle passwords, email verification, billing, legal, spam and abuse, account lockouts, fraud, and helping people choose plans. This requires a logical brain and a spidey sense for solving problems.
The most important characteristic of our support team is that we love helping developers. GitHub is a place for people to work better, together. Our job is to help. Support treats users the way we’d want someone to treat our friends.
Our support teammates have excellent writing chops: stellar grammar, charming written personality, and the ability to explain complicated things simply. We measure our success in swiftness, accuracy, and clarity.
Developers: this probably isn’t the job for you, but perhaps you have a friend who would be a perfect fit. Send them this link. Thanks!
- Currently residing in Japan, Australia or New Zealand.
- Current legal working authorisation to work in Japan, Australia or New Zealand.
- Stellar English and grammar skills
- A unique writing style and voice
- Excellent problem solving skills – you might not know all of the answers, but you know how to find and communicate the solution
- A strong sense of empathy and the ability to advocate for others
- Prior customer support experience
- Technical experience (QA, documentation, elaborate boardgames)
- Experience working remotely
- Previous work with GitHub and/or developers
- Knowledge of banking or online payment systems
- Experience supporting web apps
Who We Are:
GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers. Over 27 million people use GitHub to build amazing things together across 79 million repositories. With the collaborative features of GitHub.com and GitHub Business, it has never been easier for individuals and teams to write faster, better code.
What We Value:
Collaboration: We believe the best work is done together.
Empathy: We believe in putting people first.
Quality: We believe in setting the standard for excellence.
Positive Impact: We believe in making the world a better place through our work.
Shipping: We believe in creating things for the people using them.