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Customer Service Lead

  • Full Time
  • Anywhere

Website Floranext

Floranext is the leading independent florist software provider. We offer florist e-commerce and point of sale products to flower shops. We are hiring a for our Customer Service team.

Join a group of dedicated team members and help bring more flowers to more people! The position is an entry-level customer service position. We are a remote-work company – the entire company works from locations around the country.

Opportunity to grow with company, into unique role based on skills and interest!

Job – Responsibilities

  • Use remote access application to access customer’s computer for tech assistance
  • Assist customers with tech issues with their Floranext Website, Point of Sale, and Proposal software via phone and chat
  • Work closely with team (Customer Service, Product Management, Engineering) to identify and resolve customer issues

Job – Key Skills

  • Exceptional spoken and written communication ability
  • Comfortable learning and working with new technologies
  • Some experience with basic computing – e.g. printer setup, remote support
  • Enjoy working with people
  • Highly organized
  • Familiarity with florist industry,  spent some time working in a flower shop a plus but not required!

Location

Floranext is a remote company – we do not have an office and communicate and collaborate via online tools like Slack and Skype.

If this sounds like you, fill out the form below telling us about your experience with the florist industry and technology, including your tech experience and an estimate of your desired pay rate.

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