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Customer Service

Website Wayfair

Highlights

  • đź’˛Competitive Salary and Perksđź’˛

Job description

Wayfair is seeking Customer Service Agents for our virtual customer service team in Oregon!

The hours of this position vary between 8am to 8pm and include one weekend day

Key Job Duties

 

  • Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
  • Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
  • Project a professional company image through phone and email interactions.
  • Recognize, document and alert supervisors of trends in customer calls.
  • Uphold high customer service standards.
  • Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e. process calls or emails to service customers when call demand dictates.

Requirements

  • Bachelor’s Degree or equivalent experience
  • Excellent communication and relationship building skills
  • Passion for helping customers
  • Desire to make Customer Service a career
  • Service experience, preferably in a call center
  • A successful track record working in a high volume environment
  • Strong desire to be part of a team achieving personal and company financial goals
  • Able to solve problems by thinking analytically and creatively
  • Familiar with the latest e-commerce trends
  • Regular and reliable attendance is an essential function of this position

Essential Job Functions

  • Computer equipment provided. You must provide a workspace that is free from noise or distraction
  • Ability to maintain the required internet speed of at least 25 Mbps(download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-wired Ethernet internet connection (no WiFi)
  • Ability to use a computer keyboard and computer screen.
  • Ability to use a telephone headset and telephone system.
  • Ability to handle and solve all types of customer service issues via phone and/or email.
  • Ability to alternate sitting and standing throughout an 8 hour period, and sometimes longer.
  • Offers for this position will be contingent on successful completion of a background check, including criminal history and drug screening.

About Wayfair

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home 2 furnishings, dĂ©cor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes – from product discovery to final delivery.

The Wayfair Family Of Sites Includes

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, unbelievable prices on everything modern
  • Birch Lane, a collection of classic furnishings and timeless home dĂ©cor
  • Perigold, unparalleled access to the finest home dĂ©cor and furnishings