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Customer Support Specialist

  • Full Time
  • Anywhere in U.S.

Website CE Broker

Highlights

  • 💲Competitive Salary and Perks💲
  • 🚀 High Growth Potential 🚀
  • 🇺🇸 Anywhere in the U.S. 🇺🇸

We’re looking for a few friendly Customer Support Specialists to join us full-time, remotely working from anywhere in the US! Hours will be Monday-Friday 9am-6pm Mountain Time and hourly pay will be competitive based on your geographic location.

CE Broker is a small, growing tech company with offices in Jacksonville, FL and Boulder, CO. This is an opportunity to join us in the department where 75% of our company got their start. Learning our business from the inside has fueled many careers within our organization.

Why CE Broker

  • Award winning “best company to work for”.
  • Solid opportunity for growth: 1/3 of our team has experienced mobility during their tenure.
  • We’re committed to our core company values.
  • Excellent benefits including fitness expense reimbursement and affordable health, dental, and vision insurance.
  • Retirement plan with company matching.
  • Annual ownership thinking incentive bonus.
  • Check out our CE Broker culture Instagram account to learn more about us!

Responsibilities include

  • Answer customer live chats, emails, and phone calls.
  • Provide delightful customer service through casual, unscripted conversations.
  • Provide customer feedback and data to internal teams across the company.
  • Maintain detailed product knowledge to engage in consumer education and support sales efforts.
  • Write internal documentation and tutorials.

We’re looking for someone who

  • Has a Bachelor’s degree (or an anticipated graduation date within the next year).
  • Has experience working remotely.
  • Writes in a clear and concise manner.
  • Enjoys teaching others and explaining technical concepts.
  • Has patience to listen and grasp what customers are trying to accomplish.
  • Is a continuous learner.
  • Pays high attention to detail.
  • Has a cool talent like breakdancing or opera singing because that would be fun to see.

How to apply

With your application, please submit a cover letter explaining

  • Why you want to work as a Customer Support Specialist.
  • Why you want to work at CE Broker and not somewhere else.
  • A description of a great customer service/support experience you had recently, and what made it great.
  • Any resumes without a cover letter will be removed from consideration.

We look forward to hearing from you! (and seeing your breakdancing skills)

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