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Customer Support Representative

Website Descartes


  • 💲Competitive Salary and Perks💲
  • 🚀 High Growth Potential 🚀

Position Summary

As a member of Descartes’ Global Trade Compliance Customer Support team you will be working in a dynamic environment providing Level 1 Support for our Descartes Denied Party Screening products. This position may be working occasionally on evening support as requested by the manager.


  • Utilize ticketing application (Fresh Service) to create and maintain incident information.
  • Handling customer support triage activities independently.
  • Follow and develop procedural and diagnostic documentation.
  • Answer and dispatch incoming support inquiries on a first-level basis to maintain proper service levels.
  • Support data team with data compiling and quality checks and other data related items.
  • Updating CRM and various distribution lists.


  • Strong ability to troubleshoot problems quickly to determine and resolve the root cause utilizing various techniques.
  • Team oriented, with the ability to work independently.
  • Ability to multi-task and prioritize open tasks.
  • Must be quick and detail oriented with strong organizational skills.
  • Must work well under pressure to meet the time sensitive demands of our customers.
  • Service oriented and solution driven.
  • Proficiency with computer and spreadsheet software programs, including Microsoft Office suite products.
  • Proficient in Microsoft Excel: sort and filter, formula creation.
  • Prior experience of working from home is a plus.


We offer a flexible and casual work environment, as well as mentorship and on-the-job training to support your personal growth. You will have an opportunity to contribute new ideas and we welcome your fresh perspective.