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Director of Support Operations

Website Automattic

HIGHLIGHTS

  • 鉁堬笍 Digital Nomad Friendly 鉁堬笍
  • 馃挷Competitive Salary and Perks馃挷

HOW WE WORK

Choose your own adventure聽路 Everyone works from the location they choose. We鈥檙e spread out all over the world in more than 50 countries. We track about 70 percent of our projects on聽P2-themed聽WordPress.com blogs, 25 percent in private chat rooms, and the rest on Slack. Because of the geographic variance, we鈥檙e active 24/7. We care about the work you produce, not just the hours you put聽in.

Coming on board聽路 When you make it past the interview stage we鈥檒l do a project together on contract, typically lasting between two to six weeks depending on how much time you can spend, to see how we work together. When you join full-time, you鈥檒l do customer support for WordPress.com for your first three聽weeks and spend a week in support annually, for evermore, regardless of your position. We believe an early and ongoing connection with the people who use our products is irreplaceable.

Meeting up聽路 We get the whole company together once a year for seven days so that Automatticians can create bonds that influence them all year long. So far we鈥檝e done Grand Meetups in San Francisco, California; La Paz, Mexico; Oracle, Arizona; Breckenridge, Colorado; Mont-Sainte-Anne, Qu茅bec; Seaside, Florida; Budapest, Hungary; San Diego, California; Santa Cruz, California;聽Park City, Utah; and Whistler, Canada.

In addition to our all-company Grand Meetup, teams meet for five to seven days to brainstorm team-level strategy and bond in locales ranging from Boulder to Buenos Aires, Las Vegas to Lisbon, Montr茅al to Mexico City, and Vienna to Vietnam. If you join our merry band, expect to travel three to four weeks per聽year.

Diversity and Inclusion聽路 In 2014 we started to work, as a company, on facilitating spaces for discussions about diversity at Automattic. And at the 2016 Grand Meetup with all of our employees across 50 countries, we decided to share with the rest of the world聽what we are doing about diversity and inclusion.

What do we look for?聽路 Automatticians are curious, driven, compassionate, tenacious, autonomous, friendly, independent, collaborative, communicative, supportive, self-motivated, and amazing with .gifs. We want to work with people interested in making the web and the world a better place. Think you鈥檝e got what it takes? Apply today.

Getting to know us聽路 Would you like to know a bit more about what it鈥檚 like to be part of Automattic? Check out this聽Business Insider聽interview聽with Matt on how our company runs without offices or email.聽Meet a few colleagues (aka Automatticians)聽and hear about their experiences聽in their own words.聽Eric聽did a Q&A on what it鈥檚 like to work at Automattic. Still on the fence?聽Karen says聽you should really just apply.

BENEFITS

  • Open vacation policy (no set number of days per year). We encourage all employees to take the time they need for vacation, to pursue their own interests, to stay healthy, and to spend time with friends and family.
  • Home office setup and coworking allowances. Working from a coffee shop? You can use your coworking allowance for the requisite latte!
  • We happily provide or reimburse hardware and software you鈥檒l need, as well as books or conferences that promote continued聽learning.
  • Company-sponsored life insurance.
  • Open parental leave (includes maternity, paternity, and adoption). If you鈥檝e been with Automattic for 12 months, your leave is fully paid.
  • WordPress-branded laptop at your four-year anniversary. A spiffy set of wireless headphones at your seven-year anniversary.
  • Paid two to three-month sabbatical encouraged every five years.
  • We cover all costs of company travel, so dust off that passport! Your team will get together one to three times per year in locations around the globe.
  • Other benefits are country-specific, and include health, vision, and dental insurance; matching retirement/pension contributions; childcare vouchers; income protection; travel insurance; and discount offers.