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Senior Director, Sales Operations

Website GitLab


  • 💡 Mid-Level 💡
  • 👪 Family-Friendly 👪
  • 🗺 Anywhere in North America 🗺

Support the Field Sales organization by optimizing critical business processes, productivity tools, and ensuring consistently as we scale our Worldwide Field Teams. This requires collaboration with cross-functional departments and leveraging systems for related business processes. The candidate must be a strong leader, extremely well organized, analytical, detailed-oriented, quality minded and help champion the Field Teams.


  • Develop and execute a Global Sales Operations by collaborating with Sales Leadership and GTM teams including driving key initiatives
  • Develop and optimize sales processes and programs as it relates to Quote-to-Cash, Deal Desk, Forecasting and supporting Field Business Units
  • Develop an operational cadence for Sales Operations
  • Proactively monitor and maintain high levels of quality, accuracy, and process consistency across the Field organization
  • Develop strategies to optimize SFDC, other SaaS tools and data across all business units
  • Develops key performance metrics, dashboards and reports that help the sales organization focus on performance drivers and results
  • Collaborate with Marketing to ensure proper lead management processes, metrics and policies
  • Partner and implement knowledge management strategies to continuously increase product knowledge across all GTM teams
  • Be a trusted advisor to Sales Leadership


  • BA/BS degree
  • 12+ years of relevant experience in a software business and sales operations capacity
  • Excellent quantitative analytical skills, creativity in problem solving, empowering teams and a keen business sense
  • Ability to think strategically, but also have exceptional attention to detail to drive program management, execution and results
  • Demonstrated ability to influence and foster collaborative relationships with cross functional GTM departments
  • Excellent problem solving, project management, interpersonal and organizational skills
  • Deep SFDC expertise and expert knowledge of enterprise sales tools
  • Ability to coach, motivate, performance manage and recruit Sales Operations teams
  • Interest in GitLab, and open source software
  • You share our values, and work in accordance with those values.
  • Leadership at GitLab

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