Customer Service RepresentativeApply Now
- 🗣 Spanish Speaker 🗣
- 💡 2-3 Years of Experience 💡
- 🗺 Anywhere in the World 🗺
- 🚀 Opportunity for Growth 🚀
Now Hiring: Remote Customer Service Representative
PlacidWay is a U.S.-based medical tourism company with presence in over 40 countries, offering most comprehensive solution to 1000s of medical providers globally, from India to Turkey to Mexico and Thailand. PlacidWay’s global presence includes patient referrals from all continents including the Americas, Europe, the Middle East, CIS, Africa, and Asia.
Are you searching for a position where your opinion and ideas matter?
If so, you’ll be right at home at PlacidWay. We are always looking for talented, motivated individuals who would like to help us increase customer satisfaction using the ideas, suggestions, and feedback from our team members!
PlacidWay is currently looking for an experienced Customer Service Representative to expand our team with energetic individuals who are looking to grow with an organization.
The successful candidate will work on a consultative basis to give solutions to our customers in the health market using the latest technology. The ideal candidate will have a proven track record in meeting goals, follow the guidelines, works with minimal supervision, be efficient and proactive in completing tasks, be flexible, and demonstrate closing deals skills.
The ideal candidate must have an entrepreneurial mindset, drive, and motivation to be successful.
- Arranging appointments with doctors, hospital medical teams, which may include pre-arranged appointments or regular ’cold’ calling to develop a business relationship with them and conduct meetings on a weekly basis
- Building and maintaining positive working relationships with medical staff and supporting administrative staff
- Keeping detailed records of all contacts
- Reaching (and if possible exceeding) annual sales targets
- Regularly attending company meetings, technical data presentations, and briefings
- Keeping up to date with the latest tools supplied by the company, and interpreting, presenting and discussing this data with health professionals during presentations
- Monitoring competitor activity and competitors’ products
- Developing strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector
- Staying informed about the activities of health services in a particular area
- Reviewing potential cases to be closed with key accounts
- Developing a thorough knowledge of all our products and services
- Manage prospects and a pipeline
- Organize and maintain customer relationship management (CRM) system and customer correspondence.
- Using the latest technology for communication such as Skype, WhatsApp, Emails, etc.
- Communicate clearly and professionally verbally and in writing
- Represent the company and its products in an ethical and professional manner
- A medical marketing background is a plus, but not required
- Sales experience is a plus
- A minimum of 2-3 years of professional and related field experience.
- Strong analytical, problem-solving, organizational and project management skills
- Candidates should also be able to prioritize projects with little supervision and meet tight deadlines.
- Proven track record in meeting performance objectives
- Experience working with Key Account Management
- Experience providing online chat support and conducting professional communication
- Strong oral and written communication skills are required, as well as necessary technical support knowledge and computer skills background, use spreadsheet, word processing, presentation, and email software applications
- Active listener and understanding customer expectations
- Ability to quickly establish rapport with clients in a way that allows for a comfortable consultation.
- Ability to work remotely, reaching an international customer base
- Shows/practices a commitment to ethical conduct.
- Works well under pressure and does not waiver in working as a team.
- Internet-savvy to research customer details
- Availability to work a flexible schedule
- Fluent in English and Spanish, both speaking and writing. Other languages like Arabic, Russian, Chinese, etc. are considered a plus
- Solid computer skills – proficient in Microsoft applications and PowerPoint
- Strong communication and closing skills.
We are offering
- Solid initial training
- Opportunities to grow and develop yourself
- A friendly environment
If interested, please send your resume via email at firstname.lastname@example.org
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