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TCA is hiring remotely

TCA 3 weeks ago

Head of Operations

Anywhere · Full Time


  • 💡 4+ Years of Experience
  • 🗺 Anywhere in the World
  • 💰 Competitive Salary & Perks
  • 🗓️ Applications close on June 14th
  • 🔑 Work close to Founder/CEO and COO

Now Hiring: Remote Head of Operations

About Us

TCA is a multi-million-pound global sportswear brand that operates predominantly on the Amazon Marketplace. The company is currently seeing triple-digit growth domestically & in European Marketplaces. It is for this reason they are looking to recruit a Head of Operations to support the CEO & COO in further scaling the business. The initial focus of the role will be to handle previous COO responsibilities & largely oversee the day to day operations of the business.

The ideal candidate would be highly analytical, detail orientated & have 4+ years’ experience in retail and/or e-commerce. They would be required to demonstrate numerous examples of driving end to end implementation of projects as well as using data & insights to lead decision making. There will be a large expectation put on the candidate right from the start. P&L responsibility is, therefore, a must & the candidate must have a solid understanding of all business operations.


The role has a large scope of ownership. Overall, you will be responsible for:

  • Together with Directors, setting revenue targets by Marketplace & own implementation of strategies to hit
  • Together with Directors, setting the gross profit margin targets by Marketplace & own implementation of all strategies to hit
  • Setting & reporting on the monthly stock position targets throughout the Financial Year (FY) in line with cash flow forecasts
  • Setting the operations & fulfillment (FBA/FBM/SFP) strategy for the company & own all implementation.
  • Setting the monthly PPC budget & ACoS (ROI) targets in line with gross profit margin & cash flow actuals.

To achieve the above you will need to achieve the below:

Merchandising & Operations:

  • Working with the Financial Director (FD) & COO to set the replenishment strategy & budget
  • Defining the metrics required for styles to be included in the replenishment model. Reporting on these metrics monthly
  • Performing the forecasting analysis at SKU level & raising replenishment orders to the supplier in line with budgets
  • Monitoring stock levels in the short term & using levers (price, PPC, SFP) to optimize the rate of sale (ROS) in line with the stock position.
  • Ensuring the correct payment to suppliers for stock purchases in line with cash flow forecast. Updating the cash flow models for actuals when payments are made
  • Setting the ‘overstock’ classification, reporting on the corresponding stock position & setting reduction targets.
  • Ownership of pricing & marketing strategies to reduce this position to target.
  • Implementing the 1) high operational strategy to ship stock from supplier source in line with production lead times & 2) sub-level operational strategy to send the stock into Amazon warehouses for FBA fulfillment.
    Implementation of key operational projects to hit revenue & / or gross profit margin targets

Online Content & Marketing:

  • Ownership of the production of WBR decks encompassing all company KPIs
  • Ownership of all online Amazon content including all Standard Operating Procedures (SOP)and controls for the daily monitoring & fixing of content, feed & listing errors
  • Ownership of all online website content & functionality. Implementing any website fixes or improvements alongside third-party agencies
  • Ensuring all Amazon (UK, US, DE, FR, ES, IT) platforms have optimum online selection & content.
  • Together with COO, setting & implementing pricing strategies by Marketplace & style in line with gross profit margin targets
  • Together with COO, setting monthly PPC budgets in line with gross profit margin targets. Reporting on these budgets & feeding back issues to the wider team
  • Setting PPC ACoS targets by country, style & category. Reporting on these targets & feeding back issues to the wider team
  • Implementation of key selection & content projects to hit revenue & / or gross profit margin targets

Accounting & Finance:

  • Responsible for creation of Monthly Business Reporting (MBR) Deck
  • Responsible for P&L reporting by Replenishment (Core) vs Clearance styles
  • Correct payment of VAT to European jurisdictions
  • Monthly reconciliation of Warehouse Management Software (WMS) stock position, inbound & COGs to the ledger
  • Correct accounting postings for bank reconciliations
  • Correct payment of all invoices including control checks on all warehouse invoices to processing reports

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