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Customer Happiness and Support Coordinator

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Website SmartrMail


  • 💡 Entry-Level 💡
  • 🗺 Anywhere in Lisbon 🗺

We’re looking for a Customer Happiness and Support Coordinator to join our team to help grow our start-up SmartrMail.

About SmartrMail

Email newsletters mostly suck. Especially for ecommerce, newsletters really suck as a marketing tool. Customers expect personalised marketing – not bulk emails. At SmartMail we’re fixing that for ecommerce stores. SmartrMail is a marketing tool for ecommerce stores to send personalised shopping emails, to get more sales. Last year we helped our stores send over a billion emails, which generated $30 million in sales for them.

Our mission is to give the power of Amazon’s marketing to any ecommerce store. Sound like a cool challenge? We are a small team of eleven, spread across Australia, Portugal, Lithuania, the US and Nicaragua, but growing fast.

We’re looking for a someone who loves technology, and enjoys helping customers improve their email marketing.


Key Responsibilities:

  • Fast, friendly chat support in English on Intercom with customers and potential customers to help sort out issue, problems, and explain the SmartrMail app.
  • Support the Customer Happiness team’s general efforts across sales, on boarding and customer customer support.
  • Work closely with the Product team to help identify issues and bugs, and also work out new features based on customer feedback.
  • Potential scope for content marketing (helping write blogs), SEO, adwords, engaging our users & potential users, and engaging potential reviewers.
  • KPI’s for the role are ongoing customer NPS and conversion rate from Trials to Customer.

You Are

  • Excellent with written English, as the role is chat (text) support in English
  • Experienced with customer support (+1 year minimum)
  • In love with technology, the internet
  • Passion for excellent UX across all things web and mobile
  • A friendly self-starter, who can take a project and run with it

Bonus Points For

  • Start up experience, blogging experience, or general website admin experience
  • Remote work experience
  • Email marketing or eCommerce experience
  • Any web development skills


Why Join The Team?

  • Grow an awesome product that people love
  • Friendly, flexible team and work environment, potential to progress in a growing start up
  • Get hands-on experience learning and actually applying your skills everyday

Bring: Your own laptop

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