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Support Specialist

  • Full Time
  • Anywhere
  • This position has been filled

Website Tinkergarten

We’re seeking a driven individual who wants to break into a startup, and loves helping people and solving problems, to provide warm, efficient, and effective support to Tinkergarten leaders and families. This is a great opportunity if you care deeply and genuinely about supporting a fast growing, dynamic operation and helping to make a people-centered organization successful. We welcome all to apply, because we believe that diverse teams are stronger teams.


  • Respond to and resolve phone calls and emails from customers, quickly and effectively
  • Increase customer satisfaction and build loyalty through providing amazing, personal customer support.
  • Manage service requests from leaders, supporting the team responsible for classes.
  • Escalate critical support issues to the appropriate internal channel
  • Use internal and third-party software to process customer requests and help our leaders post and manage their class listings
  • Craft documentation, suggest improved processes, and collaborate with the rest of the team to be as helpful as possible to our customers and leaders.

Who will thrive in this job:

  • You like making things easier for customers and co-workers, and are energized by interacting with and helping people
  • You love learning about new ways of doing things
  • You’re a positive person and know how to look on the bright side
  • You’re comfortable with a little uncertainty. We move fast and sometimes decisions are made without all of the information.

Experience and requirements:

  • 2-3+ years in a customer service position (bonus for online support experience)
  • Excellent verbal and written communication skills
  • Passionate about helping others
  • Comfortable with common online applications (google suite etc.) and able to quickly learn new ones
  • Persistent and detail-oriented; will search until the proper answer is found
  • Spanish speaking a plus, but not required

This is a full time role, and can be based in our downtown Northampton, MA office, or remote. Availability for either a staggered Tues-Sat or Sun-Thurs schedule, or to work some evenings and weekends, is a plus.