Technical Customer Success Representative
DC MEMBER The Dynamite Circle (the DC) is an exclusive community of more than 1,200 established entrepreneurs.
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Hello Customer Success Representatives!
My name is John and my partner and I have a SAAS business dedicated to automate bookkeeping for successful entrepreneurs all over the world.
I am looking for a customer success representative specifically with these requirements:
- Experience working with customers by phone & email
- Experience with bookkeeping (QuickBooks Online preferably)
- Must be able to work during US States Business Hours
- Must be looking for a long-term relationship (ideally 1 year)
- Must be able to respond to emails within an hour during our established business hours
- Fluent English
Nice to have:
- Knowledge in Fitness industry or MindBody Online
Your responsibility will include (but not limited to):
- Answer customer support requests by email – digging in, investigating, and solving the deeper issues that they may not even be aware of
- Proactively reach out to customers to see if there are any support issues that can be fixed before the customer even knows they have the issue
- Create knowledge base articles for each issue as they occur