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Technical Support Representative

  • Full Time
  • Anywhere

Website Asurion

Our Technical Support Representatives are the front line support for more than 290 million customers. As a Technical Support Representative, you will:

  • Maintain exceptional customer service while providing technology solutions for customers’ inquiries about hardware, software OS, apps, and compatibility
  • Remotely support multiple technology devices across Windows, Android, Blackberry OS, Apple iOS

If you can identify with the following, then Asurion wants you!

  • Are you a tech-curious person?
  • Can you put the customer first?
  • Are you a team player?
  • Are you dedicated to problem resolution?
  • Are you patient and possess exceptional/empathetic listening skills?
  • Can you adapt your knowledge to unfamiliar situations?
  • Do you approach challenges with a positive attitude?

Why Asurion?

At Asurion, we don’t just redefine—we reinvent. For more than 20 years, Asurion has led the global tech solutions industry. We help our customers use technology; we are Life’s Operating System.

We began by establishing a culture that rewards results and isn’t confined by hierarchy, and as a result, our growth has been exceptional. Today this entrepreneurial spirit is as strong as ever, encouraging our employees to truly make a difference and thrive.

The only thing we’re more passionate about than technology is our people.

Being awarded Top Place to Work in 2015 and 2016 means we provide a casual, fun work environment and a comprehensive benefit package including:

  • Multiple health coverage plans including medical, vision and dental
  • Vacation time
  • Holiday pay
  • 401K
  • Collaborative culture
  • Career advancement opportunities
  • Operates with integrity through teamwork and community outreach
  • Active coaching that empowers employees to reach full potential

Minimum requirements:

  • High school diploma or GED
  • Flexible to work all shifts as required (evenings, weekends, and holidays)
  • 6 months of previous customer service experience
  • Pass pre-employment assessment
  • Willing to submit a pre-employment background investigation and drug screen

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