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Ticketing Agent – Night

Website Hopper

Highlights

  • 👪 Family-Friendly 👪
  • 💲Competitive Salary and Perks💲
  • 🚀 High Growth Potential 🚀
  • 🇺🇸 Anywhere in the U.S. 🇺🇸

THE ROLE

As a Ticketing Agent at Hopper, you will be the go-to person for any GDS or ticketing inquiries from our team Travel Support and Advanced Booking Agents. You will also be involved with the day-to-day air reservation ticketing operations.

If you know almost everything about standard airline policies, can speak fluent Sabre and/or Apollo remarks, aren’t scared of the words “plating” and “PNR”, are a natural problem solver, and thrive on thinking creatively to help customers achieve a positive experience, you’ll be a perfect fit in this role.

IN THIS ROLE, YOU WILL

  • Provide GDS and Ticketing support to Travel Support and Advanced Booking Agents via Slack.
  • Monitor multiple queues across five different PCCs (and counting) in Sabre, Apollo and Farelogix.
  • Process full and partial exchanges as well as refunds (Voluntary, Involuntary, FTC).
  • Contact users by phone and email for schedule changes.
  • Reach out to airlines to obtain waiver codes for name corrections, refunds, etc.
  • Occasionally help our users via phone, e-mail or live chat if the volume is high.

A PERFECT CANDIDATE HAS

  • 3+ years experience at a leisure or corporate travel agency and experience in domestic and international reservations.
  • Expert Sabre or Apollo knowledge including building, pricing, ticketing and completing complex exchanges.
  • Experience working with Farelogix APIs, Navitaire, auto-ticketing scripts, and custom script building an asset.
  • Ability to work within a multi-source environment incorporating multi-GDS, multi-PCC, and multi-PoS.
  • Major attention to detail and sound judgement to ensure every ticket is handled and actioned appropriately in an environment with competing and changing priorities.
  • Exceptional communication skills, both written and verbal, in English.
  • Previous experience working remotely.
  • Availability to work both weekdays and weekends on the following shift; 10:30 PM until 8:30 AM EST (10 hour-shift).
  • Ability to start early January.

BENEFITS

  • Well-funded and proven startup with larger ambitions, competitive salary and stock options.
  • Dynamic and entrepreneurial team where pushing limits is everyday business.
  • Access to comprehensive medical, dental, vision, disability and life insurance, all on us.
  • IATA Travel Agent Card for discounts in the travel industry.