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Project Success Manager

Website UpWork


  • 💲Competitive Salary and Perks💲
  • 🚀 High Growth Potential 🚀
  • 🇺🇸 Anywhere in the U.S. 🇺🇸


Upwork is looking for a stellar Project Success Manager (PSM) who will be responsible for ensuring the success of premier users on the Upwork site by sharing our best ideas, innovations, and capabilities, and working with a team of recruiters and support specialists. Not only will you help to ensure a successful customer engagement, but you will also help grow their use of the Upwork platform.In this role, you will:

  • Assist clients with new account set up and basic questions about the Upwork platform.
    • Greet client warmly via chat/email or phone.
    • Ascertain the reason for their outreach.
    • Resolve any problems or issues such as assisting with payment information/set up, hiring on Upwork, and updates to any pending tickets.
  • Act as a trusted adviser to the client to help ensure the best outcome for the clients’ jobs.
  • Proactively monitor customer activity and provide insights and solutions to the client and our internal teams to improve outcomes.
  • Encourage increased adoption of Upwork through a consultative sales process.


To win in this role, you need:

  • To be fun, energetic and with exceptional project management skills.
  • The ability to persuade and sell.
  • A keen desire to help customers be successful.
  • Excellent verbal and written communication skills.
  • 2 or more years related experience working with Enterprise clients Communication: Phone, Email, Chat Other Skills: Account Management, Customer Service, Project Management A technical background and experience in the staffing industry are a plus, but not required.