Customer Service Representative - P2P (APAC)

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities

• As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally.

• Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity.

• Create a culture and processes which achieve the business goals and objectives with regards to customer service.

• Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers.

• Act as the Voice of the Customer across the organization.

• Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities.

• Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business.

• Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized.

Requirements

• 1+ years experience of proven customer facing experience or experience as a customer service representative.

• Strong ability in using IT for professional use and can handle somewhat technical queries from customers.

• Exceptional written communication skill and a good listener.

• Fluent in English and native language

• Ability to multitask, prioritise, and control time effectively.

• Knowledge of blockchain, crypto, and P2P payments is a big plus.

• Fluency in English is a must with multilingual capability is a big plus.

• Willing to work weekends and irregular hours which will include night shifts.

• A Binance P2P user is highly preferred.

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless

• Tackle fast-paced, challenging and unique projects

• Work in a truly global organization, with international teams and a flat organizational structure

• Competitive salary and benefits

• Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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