Who We Are

Cleango is an American cleaning company that combines technology and elevated customer service for homeowners and professionals nationwide, previously known as Onedesk.

We perform house cleaning and commercial cleaning services in various cities across the United States.

Here’s our Mission:

Cleaning is a $400+ billion industry and there’s a good reason why. Research shows that people are happier and more productive when their living spaces and work spaces are sterile, clean, and free from dust and dirt. Makes sense!
The problem is that the cleaning industry is still fairly similar to how it’s been for the last 20 years. Most cleaning companies use outdated products and outdated technology that isn’t customer-focused or built to provide a seamless, end-to-end experience.
That’s where Cleango comes in. We’re the modern cleaning services solution, combining intuitive technology and exceptional customer service with a network of highly-vetted professional partners to provide offices and homes across the country with the best cleaning experiences possible.

About the Role

We are currently seeking a Customer Success Representative to join our growing company. The ideal candidate will be responsible for providing support to the operations team, customer support, and cleaner support. The Customer Success Representative will ensure the smooth and efficient operations of the company.

What you’ll do and what we need:

Key Responsibilities:

Manage customer files and maintain accurate records of customer information
Help prepare reports and presentations for management and clients
Help develop and maintain standard operating procedures and work instructions
Collaborate with other departments to ensure smooth and efficient operations
Provide excellent customer service to internal and external partners

Customer Support:

Portal, email, and phone support for onboarding, complaints, questions, etc.
Resolve complaints in an effective and efficient manner
Following up with clients to check their satisfaction
Maintain a positive and professional attitude with customers
Provide outstanding customer service to clients
Book appointments with clients when needed
Coordinate between customers and cleaners during cleaning services
Track and keep documentation of client interactions
Upsell additional services to customers during customer support interactions
Create and adjust the scope of work
Supplies procurement

Cleaner Support:

Assist cleaners with their booking schedules
Support cleaners during cleaning services
Handle booking assignments
Monitor cleaner's locations for cleanings
Enforce disciplinary action on cleaners
Coordinate with cleaners to solve customer complaints and re-cleanings
Work as helpdesk support with the finance team if there are any invoice-related disputes or concerns

What you’ll bring

Clear and open communication. We believe that there is no such thing as too much communication! It is a vital skill for everyone on our team.
Autonomy and insights in the face of ambiguity. We're an early-stage company, so there will be chaos despite our best efforts. We pride ourselves in enabling everyone to take initiative, despite ambiguous information and make decisions autonomously, all in pursuit of solving customers’ problems. Framed differently: no one will be holding your hand or always telling you what to do as we expect everyone to eventually own their domains and tell us what we should be doing to drive impact.
Love of learning. Since we are at an early stage, we are always trying out new things! Your eagerness and excitement to learn will carry you a long way.
Thoughtfulness and enthusiasm in company, team, and culture building. We believe that culture is a product of everyone on the team, and as an early hire, you will have an outsized impact on the way it develops. You’ll also be key in early hiring decisions now and in the future. We're looking for people who want to shape a successful culture & company where everyone can do their best work.
Flexibility and an open mind. We need people who can wear many hats and get the job done. Today, you might have a specific title, tomorrow your roles may change, and you’ll wear various hats. We expect you to learn fast, whatever hat you’re wearing.

What’s in it for you

Unlimited Paid Time-Offs 🏝️
Fixed 40-hour work weeks with weekends off (CST business hours) 🕐
Become part of a closely-knit team who cares for each other (Excellent work culture!) 🧑‍🤝‍🧑
Fully remote work setting 💻
Salary: Starts at 800 USD/month 💵

Requirements for the role

Equipment: PC or laptop, minimum of i5, 4th gen; 8GB RAM, 16GB HDD or higher
Internet connection: 20 Mbps minimum
1-2 years of relevant experience in a similar role, preferably in the janitorial industry
Proficiency in Google Workspace, Slack, and Dialpad is a plus, as well as in any janitorial booking app.
Excellent organizational and time-management skills
Strong written and verbal English communication skills
Ability to work independently and in a team environment

Customer Success Representative