Customer Service Representative / Admin

Summary:

If you are a self-motivated, organized individual with Customer Service experience and a thirst for personal growth and development, this role could be a perfect role for you.

Who we are:

We are a home services company in the Dallas - Fort Worth metroplex. We have a team of ~25 people working toward a common goal of personal excellence and customer satisfaction. We have grown rapidly, with just 3 team members ~2 years ago.

Who you are:

• You are fully fluent in English.

• You are friendly, easy to work with, coachable, and have a desire to learn and grow professionally.

• You approach challenges head-on with a positive attitude.

• You are proactive, continually going above and beyond to help the business achieve its goals.

• You have a dependable Internet connection.

Responsibilities will fall into 4 main buckets:

1. Customer Service Representative: Answer calls from 7am-3pm CST Monday - Friday and schedule customers in company software and/or notify necessary team members of incoming call information

2. Dispatching: Maintain, edit, and eventually create schedules for technicians based on job locations and unique requirements, and schedule customers by communicating via text or calling, and adding jobs to company software

3. Accounts Receivable: Manage accounts receivable, following up with overdue accounts and reporting outstanding accounts receivable balance weekly

4. Various Administrative Assistant Tasks