Technical Support Engineer with Dutch (WordPress | Remote)

iubenda is a legal-tech scale-up founded in 2011, now trusted by over 110K clients in the EU, the US, and 100+ more Countries. We are leaders in our industry and operate on a global scale developing and releasing innovative tech solutions.
Our mission is to provide our clients with everything their business needs - to be compliant with legal, local, and regional requirements; so that they can focus on their core product. Recently, we have undertaken a new thrilling adventure, joining forces with team.blue (a worldwide leader in digital enablement). If you're excited to work at a company in a scaling-up environment providing SaaS solutions to ~1M users - and equally important - to join a team of friendly people with a culture based on continuous learning, transparency, and collaboration. Then, you're looking at the right place!

Your mission

We're looking for an enthusiastic Technical Support Engineer to join our team and take full responsibility for:
- Researching, troubleshooting, and resolving issues with our solutions;
- Proposing solutions to our customers on software-related questions regarding our products;
- Testing new features through Google Tag Manager and WordPress or Shopify;
- Collaborating with the product and development team on new product features;
- Providing technical training to the Customer Support team on our products and integrations.

Requirements

- At least 1 year of experience as a Technical Support Engineer or in a similar position;
- Full professional proficiency in both Dutch and English;
- Sound knowledge of WordPress plugins, themes, and debugging procedures;
- Sound knowledge of Web development tools (Google Tag Manager, and DevTools or Inspect Element);
- Ability to reproduce problems and customer scenarios, and troubleshoot technical issues;
- Basic knowledge of web development through HTML/CSS;
- Able to draft internal technical documentation;
- Exceptional soft skills and team spirit.


Added values

- Basic knowledge of frontend (e.g., JavaScript) or backend programming languages (e.g., PHP or RoR);
- Familiarity with software products in general, and how the web works.

Location

At iubenda we believe in full-remote. Accordingly, you will be completely free and entitled to work from wherever you prefer in the world. At the same time in case you prefer to work from an office, at your disposal you have our Italian (Milan and Bologna) and German (Berlin and Hamburg) offices, to allow you to follow a hybrid work model.

Benefits

COMPETITIVE SALARY - We offer a competitive salary compared with other European scale-ups. We have high standards for finding the best people to join our team. Besides, we offer generous paid time off (+25 weekdays/year);
REMOTE WORK - You can work 100% remotely or if you prefer, from one of our beautiful offices in Italy (Bologna and Milan) and Germany (Berlin and Hamburg). We are used and fully structured to onboard people who prefer to work full-time remotely.
TRAVEL ALLOWANCE TO VISIT A COLLEAGUE - You will be provided with a travel allowance so that you can visit your colleagues based on the other side of the world;
COMPANY RETREATS - We get together in amazing destinations once a year to work, bond, and enjoy team-building activities. We offer fully paid week-long retreats;
WORK EQUIPMENT - You will be provided with an equipment allowance so that you can perform at your best;
LEARNING BUDGET - We'll sponsor your professional growth by providing a budget that can be used for courses, events, workshops, and books;
BRIGHT & HEALTHY WORK ENVIRONMENT - You will be part of a multicultural team full of talented, mature, and experienced colleagues. Along with that, you will find a team spirit, which you would rarely find elsewhere;
THERAPY INCENTIVE - We sponsor online therapy sessions in English and Italian with psychologists experienced in different approaches;
ENGLISH CLASSES - We offer online English classes weekly, on several different levels, within working hours.

By applying, you hereby declare that you have read and understood our privacy policy (https://www.iubenda.com/privacy-policy/96274994).

Please send your CV in English.
Want to know more about iubenda? Check us out at:
iubenda.com | LinkedIn | Facebook |Twitter