About Us:

Monkey Tilt is building a gaming platform that will house all speculation, with everything from traditional sports betting and casino games to poker to crypto perpetuals to prediction markets to collectibles and more. And wrapped around this platform is a lifestyle brand that embraces the fact that life is a gamble, and that is fucking awesome.

The company is financed by top-tier institutional investors, closing $21 million last year and preparing to announce a much larger series A financing closing soon. We are led by a CEO and leadership team brimming with youth, energy, and extensive experience in online gaming, crypto trading, culture and design. Tyga, the iconic hip hop artist and fashion icon, recently joined the company as its Creative Director and the team is routinely welcoming entertainment giants and cultural icons to its roster.

Unlike other competitors that focus on a sportsbook, casino, poker or a hybrid of those 3, MonkeyTilt aspires to bring together many more verticals in gambling and speculation all unified by a single, multi-currency wallet and a best-in-class rewards system. Moreover, many brands and concepts will spin off of MonkeyTilt but continue to be a part of our interconnected ecosystem, including our soon-to-launch fashion label, Tilt Club Collection; our podcast, the Fully Tilted Pod; and other yet to be released media assets.

Online casinos have not evolved over the last 25 years. And to think that in the next 25 years, they will live in isolation as they do now is foolhardy. Speculation is a lifestyle that can be exercised through many outlets, and we plan to be the central point of distribution for as many of those as you can imagine. And we want to deliver that in a fresh and unique way.

We are excited to work together to build the platform of the future. Welcome to the team.

Role Overview:

We are now looking for a Portuguese Speaking Customer Support agent to join our Customer Support team. If you have a passion for service excellence, we want to meet you!
Are you ready to level up?

Key Responsibilities:

Responding promptly and effectively to incoming customer enquiries through various channels including live chat, phone and email.
Building and developing customer relationships.
Ensuring that more complex customer issues are followed up and resolved in a timely manner.
Giving feedback and following up on recurring customer issues together with the Customer Support Manager and other relevant internal departments.
Contributing to excellent service and the ongoing development and improvement of the customer experience.
Supporting implementations of new products, processes and policies.
Contributing towards successful achievement of customer support KPIs as well as your own individual productivity and agent satisfaction targets.
Achieving a high level of first-call resolution for all customer contacts.
Performing translations for the Customer Support Department and any other department in the company as required.

Qualifications:

Excellent communication skills in business English and a native level in Portuguese language (both spoken and written). Additional fluency in Spanish would be an asset.
Strong computer skills and experience working within a similar office based position.
Problem solving skills and customer focus skills.
Patience, empathy, flexibility.
Ability to perform under pressure and ‘’can do’’ attitude.
Strong team player.
Online gaming experience would be an asset.

What We Offer:

The chance to make an immediate impact at a global gaming enterprise that is scaling quickly
A culture that values tenacity, adaptability, curiosity & accountability
Competitive compensation and benefits reflective of your experience and skills.
Guaranteed 1 month bonus after 12 months of service, as well as performance based bonuses

We are looking for individuals who:

Are proactive go-getters
Are performance-driven and results-oriented
Thrive in a fast-paced, ever-evolving environment
Take constructive criticism without filling buckets with tears
Have a background or keen interest in the gaming industry
Are not afraid to put in the work for big rewards

Portuguese Customer Service Agent