HR Data Analyst (Contract)

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. 

If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

We're looking for an HR Data Analyst to join the People team, focusing on optimizing our use of data to drive strategic decision-making. You will play a crucial role in analyzing, reporting, and interpreting HR data to support various HR initiatives. This is a contract position.

What You'll Do

• Leverage HR systems such as Rippling, Pave, and Lever to collect and analyze data.

• Develop and maintain advanced Excel models for data analysis, including use of functions, pivot tables, and macros.

• Interpret data related to employee performance, compensation, recruitment, retention, and other HR metrics.

• Create data visualizations and dashboards to present insights in a clear and impactful manner.

• Assist in the implementation of new HR tools and systems as needed.

• Provide training and support to HR team members on data analysis tools and techniques.

• Prepares data summaries, changes, and trends

What You'll Bring:

• Advanced proficiency in Excel (including pivot tables, macros, and complex formulas).

• Proven experience in data analysis, preferably within an HR context.

• Strong understanding of HR systems such as Rippling, Pave, and Lever.

• Excellent analytical and problem-solving skills.

• Ability to communicate complex data insights in a clear and understandable manner.

• Strong attention to detail and accuracy.

• Excellent organizational and time-management skills.

• Ability to work independently and collaboratively in a team environment.

• Experience in a fast-paced, tech-driven environment.

• Knowledge of SQL and other data analysis tools.

• Familiarity with data visualization tools

For all full-time employees, we offer:

🏠  Remote working environment that respects time zone differences

💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan

🏥  Top of the line healthcare (medical, vision, and dental)

🏋️  Health and Wellness Perk

🖥️ Equipment Stipend

🌴  Flexible vacation policy

✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team

🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.