Support Content Specialist (Contractor)

About Us:

Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction.  Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.

Our Mission:

Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. 

Your Team: 

The Seesaw Customer Support team is integral to our customer’s success. We care deeply about our product and we work closely with every team across the organization to ensure we deliver top quality support to schools, teachers and their families. 

Your Role:

Reporting to the Knowledge Manager, the Support Content Specialist (Contractor) is responsible for writing and editing Support Help Center documentation for the Support organization as well as Seesaw customers. This person must have excellent research and writing skills, user empathy, and be able to structure and translate technical content into easy-to-read content for both internal and external audiences. 

Your Responsibilities:

• Develop and maintain product and process content for multiple audiences, such as how-to documentation, FAQs, and help center articles for both customers and employees

• Manage multiple assignments simultaneously, while working independently and with team members

• Work with cross-functional teams (Support, Product, Customer Success, etc.) to improve documentation gaps and needs

• Assist with regular reviews of the knowledge base to identify areas that need to be updated/expanded and to maintain freshness of content

• Assist with regular training to users of the knowledge base and gather feedback on a regular basis

• Complete writing assignments according to content guidelines regarding clarity, conciseness, style, and terminology

• Select photographs, drawings, sketches, diagrams, and charts to illustrate content

Requirements:

• Strong written English language skills

• Advanced computer skills and experience with web-based applications such as Zendesk, Canva, Google Suite.

• Proficient working cross-functionally with distributed teams

• Strong attention to detail

• Flexibility to pivot with the demands of the business or shift priorities quickly

Compensation & Benefits:

Our compensation ranges are based on paying competitively for our size and industry. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our compensation ranges based on these factors.

The hourly rate range for this position is: $17.00

This is a non-exempt position.

Seesaw cares about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse K-12 users.

Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seesaw is committed to protecting your personal data. Learn more about the personal information we collect, how we use it, and how to exercise your rights here: U.S. Privacy Notice.

Our company participates in E-Verify.