Senior Product Manager, Marketplace

Who We Are

At Framework, we believe the time has come for products that are designed to last. Founded in San Francisco in 2019, our mission is to remake Consumer Electronics to respect people and the planet.

We've started with two award-winning products, the Framework Laptop 13 and 16. Our laptops are thin, light, high-performance notebooks that can be upgraded, customized, and repaired in ways that no other notebook can. Alongside this, we've launched the Framework Marketplace to enable an ecosystem of parts and modules. We've seen a fantastic reception to both of our laptops from customers and reviewers from outlets like Linus Tech Tips, Ars Technica, and multiple Wirecutter reviews (including a recommendation among the best Windows Ultrabooks of 2024), along with making TIME's Best Inventions lists in 2021 and 2023. As a company, we were #35 on Fast Company's Most Innovative Companies of 2022.

We come from successful consumer electronics startups including the founding team of Oculus, and have closed multiple rounds of funding to fuel our roadmap. Even better (and maybe unusually for an early stage startup), we're in a financially healthy position going forward off of our product revenue. We care deeply about building a diverse and inclusive team, and we hope you do too!

The Position

We're looking for a Senior Product Manager to join our growing Framework commerce Marketplace team. You’ll play a pivotal role in shaping the future of our digital experience and ecommerce platform, and growing the impact of our mission to remake consumer electronics to respect people and the planet. 

As a Senior Product Manager on Framework’s ecommerce Marketplace team, you will work directly with our leadership team to develop strategy, define roadmaps and product requirements, and lead execution for some of the highest impact initiatives for the company. The creation, execution, and delivery of Framework devices is an extremely collaborative effort that starts with the customer and our mission, and comes to life through deep collaboration across both hardware and digital aspects of the customer experience. 

We strive to create a collaborative, supportive, and transparent culture and we are invested in the growth of the people who join our team. We look for people who are motivated to learn from others and to help each other grow, people who are open to new ideas and ways of doing things, and people who want to experiment their way forward. If you’re not sure that you’re 100% qualified, but are up for the challenge - we want to you to apply. 

This is a remote position based in the US or Canada. If you're local to the San Francisco area, we spend one day a week together in person at our headquarters.

What You'll Do

• Develop strategy and prioritization for Framework’s core digital product Marketplace experiences, and get and incorporate feedback directly from Framework’s leadership team

• Formulate and articulate key metrics, product requirements, and roadmaps that support clear customer facing objectives and company strategies

• Drive meaningful impact for customers and for the business by leading digital product development with cross-functional teams across the company 

• Build effective collaborations and communicate effectively across functions to lead cross-functional decision-making, alignment, and execution 

• Analyze a variety of both internal and external data to uncover customer needs, make prioritization decisions, and identify new digital product opportunities

• Model and spread best practices across the Marketplace team and the company more broadly to help grow our team’s overall product development capacities 

What You Need

• 4+ years product management or related industry experience

• Experience leading product strategy and prioritization, and getting alignment on prioritization when there are challenging trade-offs to be made

• Experience demonstrating a focus on customer needs when creating or building products

• Experience collaborating, defining requirements, and delivering products in cross-functional settings or teams with multiple stakeholders

• Experience using data-driven decision-making, experimentation, and defining and measuring metrics to develop and improve customer experiences

• Proven communication skills and ability to communicate complex ideas and decision rationales clearly to different audiences (e.g. technical, business, etc), both verbally and in writing

• Growth mindset and demonstrated examples of resourcefulness to get the job done

What's Nice to Have

• Experience working in a start-up environment: prioritizing, problem-solving, and operating in a dynamic, rapidly changing workplace

• Experience scaling product in a start-up environment 

• Experience working on ecommerce products and/or background or experience working in a technical environment and/or hardware products 

• Experience with directly conducting customer research and/or product analytics

• Experience working with senior executives or founders a bonus 

What You'll Love

• Competitive salary, equity, and health benefits

• Flexible work hours and locations, including every other Friday off!

• 401K with matching for US employees

• The chance to be an early member of Framework's team and to shape our customer support strategy

• The chance to work at a startup that is making a positive social and environmental impact.

$140,000 - $185,000 a year

The base salary range for this position may vary depending on various factors such as professional background, work experience, work location, market demand, etc. In certain circumstances, the final offer may vary from the amounts shown in this job description.

Equal Opportunity

We commit ourselves to the principles of equal employment and a diverse work environment. With inclusion being one of our core values at Framework, we do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. We will consider qualified applicants regardless of criminal histories pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Ordinance.

We are also committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require an accommodation to participate in the application or interview process, please let us know by reaching out to accommodations@frame.work.